Privacy policy

Privacy Policy

Last updated: March 18, 2025

Wood and Olives B.V. respects your privacy and processes your personal data carefully and in accordance with applicable laws and regulations. This privacy policy explains which data we collect, why we process it, and how we protect your information. By using our services, you agree to the processing of your data as described in this policy.

1. Data We Collect

We process personal data to deliver and improve our services. The data we collect may include:

  • Identification and contact details: such as your name, email address, and delivery address for processing and shipping orders.
  • Payment information: data required to process payments. We do not store complete payment details, as these are handled via secure payment providers.
  • Order history: to optimize our services and handle returns or warranty claims.
  • Usage data: such as IP address, browser information, and device data collected through cookies and similar technologies.
  • Communication data: such as messages and inquiries you send via email or the contact form.

2. Purposes of Data Processing

We process your personal data only for legitimate purposes, including:

  • Order processing: to correctly handle, ship, and deliver orders.
  • Customer service: to provide support and address any complaints.
  • Marketing and communication: only if you have given consent, we send information about offers and new products.
  • Service improvement: to optimize our website and customer experience using analytical data.
  • Security and fraud prevention: to prevent unauthorized use or abuse of our services.

3. Data Sharing with Third Parties

We share your personal data only when necessary to provide our services, including:

  • Logistic providers for order shipping and delivery.
  • Payment providers for secure payment processing.
  • IT and security partners for website and system management and protection.

We do not sell your personal data to third parties and ensure appropriate security measures when sharing data externally.

4. Data Retention Period

We do not keep your personal data longer than necessary for the purposes for which it was collected, unless legally required to retain certain data longer. When data is no longer needed, we delete or anonymize it securely.

5. Data Security

We take appropriate technical and organizational measures to protect your personal data against loss, theft, unauthorized access, or disclosure. These measures are regularly evaluated and updated as needed.

6. Your Rights

You have various rights regarding your personal data, including:

  • Right to access: you may request a copy of the personal data we process about you.
  • Right to correction: if your data is incorrect or incomplete, you may request correction.
  • Right to deletion: you may request deletion of your data unless we have a legal obligation to retain it.
  • Right to restrict processing: in certain cases, you may request to limit data processing.
  • Right to data portability: you may request your data in a structured, commonly used, and machine-readable format.

To exercise your rights, please contact us at info@woodandolives.com.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve the user experience and collect analytical data. You can manage your cookie preferences via your browser settings.

More information about cookies can be found in our Cookie Policy.

8. Changes to the Privacy Policy

This privacy policy may be updated periodically. We recommend reviewing this policy regularly. Significant changes will be communicated via email or on our website.

9. Contact Information

If you have questions, comments, or requests regarding this privacy policy or the processing of your personal data, please contact us by email at info@woodandolives.com.

Wood and Olives B.V. is responsible for processing your personal data in accordance with applicable privacy laws.