Terms of service

General Terms and Conditions

Last updated: 8 October 2026

1. Company details

Wood and Olives B.V.
Putselaan 34, 3074 JB Rotterdam, The Netherlands
Chamber of Commerce number: 96319739
VAT identification number: NL867561166B01
Email: info@woodandolives.com
Phone: +31 85 369 61 05

Return address: Wood and Olives B.V., Vulcaanweg 41E, 3134 KL Vlaardingen, The Netherlands.

2. Applicability

These general terms and conditions apply to every offer by Wood and Olives B.V. and to every contract concluded through our webshop. Provisions that specifically concern consumers apply only if you buy as a consumer. Additional arrangements with business customers may be agreed in writing.

We make the text of these terms available before the contract is concluded, and you can save or print it.

3. Offer and conclusion of the contract

• We describe and show our products as accurately as possible. Because our products are handmade from natural material, colour, grain and shape may differ from piece to piece. Obvious mistakes or errors in the offer are not binding on us.
• The contract is concluded when you place your order and complete the payment. We confirm receipt of your order by email immediately.
• We may refuse or cancel an order if there are reasonable grounds to suspect fraud or misuse. If you have already paid, we will refund the full amount.

4. Prices and payment

• Prices are shown in the currency of the selected market or the currency shown at checkout. For consumers, prices include the applicable VAT.
• Shipping costs and any other charges are clearly stated before you place your order.
• You pay using one of the payment methods offered at checkout.
• Price changes do not apply to orders already placed.

5. Delivery and risk

We deliver within the period stated in the offer or at checkout. If no specific delivery time has been agreed, we deliver no later than 30 days after the contract was concluded. If we do not deliver on time, you can give us an appropriate additional period. If we also fail to deliver within that period, you may terminate the contract and we will refund all amounts paid without undue delay. An additional period is not required in cases where the law allows immediate termination, for example if we have refused to deliver or if timely delivery was expressly agreed to be essential before the contract was concluded.

The risk of loss of or damage to the product remains with Wood and Olives B.V. until you, or a third party designated by you other than the carrier, have received the product, except where the law provides otherwise.

6. Right of withdrawal

As a consumer, you have a 14 day withdrawal period for distance purchases. You can withdraw via our online function Withdraw from your order, by email or by using the model form. All conditions, including the periods, the cost of returning, the refund and the statutory exceptions, are set out in our Return and Refund Policy.

7. Statutory conformity

You are entitled to a product that conforms to the contract and has the characteristics you may reasonably expect on the basis of the contract and the law. These general terms and conditions do not limit those statutory rights.

If a product has a defect, was delivered damaged or differs from what was agreed, please contact us as soon as possible. For consumer purchases, a notification within two months of discovery is in any case on time.

If there is a defect for which we are legally responsible, you are entitled under the law to free repair or replacement and, where the statutory conditions are met, to a price reduction or termination of the contract and a refund. The necessary costs of repair or replacement are borne by us.

Differences in grain, colour, natural pattern, shape and minor size differences within the product description are characteristic of olive wood and are not in themselves a defect. This does not affect your statutory rights if a product does not conform to the contract.

8. Liability

Nothing in these general terms and conditions limits or excludes consumer rights or the liability of Wood and Olives B.V. to the extent that such a limitation or exclusion is not permitted under mandatory law.

9. Force majeure

If we are unable to fulfil an obligation due to a circumstance that cannot be attributed to us under the law, the statutory rules on force majeure apply. Invoking force majeure does not affect mandatory consumer rights, including any rights to termination and refund.

10. Intellectual property

All content on our website, including texts, photos and logos, is the property of Wood and Olives B.V. or its licensors and may not be used or copied without our written permission.

11. Privacy

We process personal data in accordance with our Privacy Policy and applicable privacy legislation.

12. Complaints

If you have a complaint, please contact us at info@woodandolives.com or +31 85 369 61 05. We will acknowledge receipt of your complaint and respond in substance within 14 days.

13. Applicable law and disputes

The contract is governed by Dutch law. This choice of law does not deprive you as a consumer of the protection afforded to you by mandatory provisions of the law that would apply in the absence of this choice.

Disputes may be submitted to the court that has jurisdiction under the applicable mandatory rules. Nothing in this provision limits your statutory right, where applicable, to bring proceedings before a competent court in your country of residence.

If any provision of these terms is invalid or unenforceable, the remaining provisions remain in force.

14. Changes

We may amend these general terms and conditions. Your order is always governed by the terms that applied at the time you placed it.