Refund policy
Return and Refund Policy
Last updated: 8 October 2026
1. Right of withdrawal
If you are a consumer, you have the right to withdraw from a distance purchase within 14 days without giving any reason.
The withdrawal period starts on the day after you, or a third party designated by you other than the carrier, receive the product. If you order multiple products in one order that are delivered separately, the period starts on the day after the last product is received.
2. How to withdraw
You can exercise your right of withdrawal through our online function Withdraw from your order, which you will find at the bottom of every page of our website and via account.woodandolives.com. You log in with your email address and a one time code; you do not need to create an account. Once you have confirmed your withdrawal, you will promptly receive an acknowledgement by email stating the content of your notice and the date and time it was submitted.
You may also inform us of your decision to withdraw in any other unambiguous way, for example by email to info@woodandolives.com or by using the model withdrawal form at the bottom of this policy. It is sufficient to send your notice before the withdrawal period has expired.
If you ordered via bol.com, you can register your return through the bol.com return procedure. Your statutory consumer rights remain fully applicable.
3. Sending the product back
After your withdrawal notice, please send the product back without undue delay and no later than 14 days. You are on time if you send the product before this period expires.
Return address:
Wood and Olives B.V.
Vulcaanweg 41E
3134 KL Vlaardingen
The Netherlands
4. Cost of returning
The direct cost of returning the product is borne by you. You may choose your own carrier. You can also use our DPD return label: mention this in your withdrawal notice and we will send you the label by email. You then drop off the parcel at a DPD Pickup point. If you choose this label, we will deduct its cost from your refund. Cost per parcel, including VAT:
- Netherlands: € 5.95
- Luxembourg: € 6.95
- Belgium and Germany: € 7.95
- France: € 9.95
- Denmark, Austria, Hungary, Lithuania, Poland, Slovenia, Slovakia and Czech Republic: € 10.95
- Italy, Spain, Portugal, Estonia and Latvia: € 11.95
- Sweden: € 14.95
- Finland: € 18.95
From other countries, please return the product with a carrier of your choice.
If the product is defective, damaged or incorrectly delivered, the return costs are borne by us (see section 9).
5. Packaging and shipping
We kindly ask you to pack the product carefully and, where reasonably possible, to use the original packaging and protective material. This is especially important for fragile products, such as products with epoxy.
Please keep your proof of shipment and any tracking details until your return has been fully processed.
6. Handling the product during the withdrawal period
You may inspect the product to the extent necessary to establish its nature, characteristics and functioning, in the same way you would in a shop.
If you have used or handled the product beyond what is necessary for this and its value has diminished as a result, you are liable for that diminished value.
7. Refund
After a valid withdrawal, we will refund the amounts you are entitled to without undue delay and no later than 14 days after we receive your withdrawal notice. We may withhold the refund until we have received the product back or until you have supplied evidence of having sent it back, whichever is earliest.
If you withdraw from the entire order, we also refund the cost of our cheapest standard delivery option. If you expressly chose a more expensive delivery method, we do not refund the difference with the cheapest standard delivery. In case of a partial withdrawal, the original delivery costs are not refunded to the extent they would also have been due for the products you keep.
We refund using the same means of payment you used, unless you expressly agree otherwise. You will not incur any fees for the refund.
8. Exceptions to the right of withdrawal
To the extent permitted by law, the right of withdrawal does not apply to:
- products made to your individual specifications or clearly personalised for you;
- sealed products that are not suitable for return due to health protection or hygiene reasons, if the seal has been broken after delivery. This concerns our soap, shampoo and face bars, which are delivered with a seal sticker.
Where an exception applies to a product, we state this on the product page before you order.
9. Defective, damaged or incorrectly delivered product
Your right of withdrawal is separate from your statutory rights if a product does not conform to the contract.
If you receive a damaged, defective or incorrect product, please contact us as soon as possible at info@woodandolives.com. Photos of the product and the packaging help us assess your report more quickly. Please do not send a defective product back until you have been in touch with us.
For consumer purchases, a notification within two months of discovering the defect is in any case on time. Our request to report damage as soon as possible does not limit your statutory rights.
If we are legally responsible for the defect, you are entitled to an appropriate free remedy, such as repair or replacement, and where the statutory conditions are met, a price reduction or termination of the contract and a refund. Necessary return costs related to a defect for which we are responsible are borne by us.
10. Natural characteristics of olive wood
Our olive wood products are made from natural material. Differences in grain, colour, natural pattern, shape and minor size differences within the product description are characteristic of the material and make every product unique. Such normal natural variations are not in themselves a defect. This does not affect your statutory rights if a delivered product does not conform to the contract.
11. Exchanges
We do not offer a direct exchange service. If you would like a different product, you can withdraw from your purchase of the original product and place a new order.
12. Questions and complaints
For questions or complaints, please contact us:
Wood and Olives B.V.
Putselaan 34, 3074 JB Rotterdam, The Netherlands
Email: info@woodandolives.com
Phone: +31 85 369 61 05
We will acknowledge receipt of your complaint and respond in substance within 14 days.
Model withdrawal form
You are not obliged to use this form. You can also withdraw via our online function Withdraw from your order or in any other unambiguous way.
To:
Wood and Olives B.V.
Putselaan 34, 3074 JB Rotterdam, The Netherlands
info@woodandolives.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Product(s): ................................
Ordered on / received on: ................................
Order number: ................................
Name of consumer(s): ................................
Address of consumer(s): ................................
Signature of consumer(s) (only if this form is submitted on paper): ................................
Date: ................................